Shipping Terms and Conditions
FREE SHIPPING ON ALL ORDERS WORLDWIDE
Shipping policy
All orders are processed within 3 to 5 business days (excluding weekends and holidays). After receiving your order confirmation email. You will receive another notification when your order has shipped.
Due to COVID 19 delays in shipping, some items that are sourced internationally may take longer to arrive than normal. We will let you know once the order is placed as to what items may be affected (if any).
Domestic Shipping Rates and Estimates
FREE STANDARD SHIPPING ON ALL DOMESTIC ORDERS
International Shipping
We offer international shipping to North America, Europe, Australia/New Zealand and a number of countries in Asia including China, Japan, South Korea, Thailand and Indonesia.
Please note that as we use third party couriers for international deliveries.
FREE STANDARD SHIPPING ON ALL INTERNATIONAL ORDERS.
International Shipping estimate cost below. Please note that as these are estimates and due to COVID 19, shipping times and rates are subject to change and the prices below are only to be used as a guide.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. CocoCruz is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 72 hours for the tracking information to become available.
If you have any questions regarding your order and not receiving your shipping confirmation email, please contact us at mycococruz@outlook.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery. If the item is unused and in its original condition, we will refund the full order amount minus the shipping costs for the return. Please email mycococruz@outlook.com for further return delivery instructions.
In the event that your order arrives damaged in any way, please email us as soon as possible at mycococruz@outlook.com with your order number and a photo of the item’s condition. We address these on a case by case basis, but we will try our best to work towards a satisfactory solution.